Existing Customers FAQ: Platform, Operations & Support

Simply go to admin.deezer-business.com and enter your username and password.

Go to admin.deezer-business.com and click on "Forgot password." Just provide your email address to receive a new password creation link.

Yes. You can invite as many users as you want to your account and set different permission levels for each user. When you subscribe, we assist you in setting up the desired organization. Simply provide us with the email addresses of the people involved.

No limits. You can create as many logins as you need for HQ teams, regional managers, local store teams, or external partners — each with the right role and level of access.

You should receive automatic emails from noreply@deezer-business.com to create your credentials, either for a new registration or for forgotten passwords. If this is not the case, after checking your spam folder, please contact your IT department. The blockage is likely due to your company's firewalls. You need to authorize the domain deezer-business.com to send you emails.

You can schedule music and messages up to a year ahead, while still keeping the freedom to update or override them anytime.

Yes. You can override your scheduled programming at any time, switch playlists, trigger an audio message, or adjust volume levels — all from your admin platform. What you won't be doing is picking individual tracks on demand, as you would with a consumer streaming service. Deezer for Professionals is a scheduling and broadcast platform: your music programs run from pre-built playlists and schedules, with flexibility to adjust them instantly.

Our admin platform makes it easy. You can control every zone and venue from one dashboard. Set permissions, assign users, and define global or local playlists, depending on how your business runs.

Absolutely. You can recreate your own hierarchy, from groups and regions down to stores and zones, so the platform mirrors your organization and permissions perfectly.

Just make sure each device connects to the internet regularly to:

• Log in to the service
• Sync your latest playlists, schedules, and messages
• Download the audio for upcoming programming

This is valid only for the Box. After that, your device can continue broadcasting smoothly, even if the connection becomes unstable or temporarily unavailable.

First, check that your audio player is turned on. You should see a light on one side.

Here is what to do if you encounter any of the following cases:

• The audio player is on, but no sound comes from your amplifier or speaker
  Make sure your amplifier/speaker is connected to the correct source. You can test by plugging your headphones or another speaker into the jack of the box/device linked to the app. If no sound is heard, contact us: we can perform additional remote checks or replace your box/device.
• You do not have the correct music programming
  If you are not responsible for this music programming, first contact the person in charge to verify the chosen schedule. If you programmed it yourself, it may be an error during the schedule editing or broadcast step. Make sure the correct schedule is associated with your equipment — go to "My schedules" and check the one selected.
• You are using Bluetooth and no sound comes from your speaker
  Restart both your app AND your Bluetooth speaker; this may resolve the issue.

If you want to order new equipment (app or box), please contact our sales team at contact@deezer-business.com.

If you need further help, visit the Deezer for Professionals Help Center for setup guides, subscription info, and rights details. If you didn't find an answer to your question and if your query is a technical issue with the platform, login problems, equipment, scheduling, or anything not working as expected, reach the Deezer for Professionals support team directly at support@deezer-business.com. Make sure to include your account details, a description of the issue, any error messages you're seeing, and the steps to reproduce it, so the team can get to work straight away.

In case your query is not technical, you can email the support team directly from there; just include a brief description of your question or issue, and they'll get back to you soon.

Termination requests are handled by the Deezer for Professionals commercial team, separate from general support. To initiate the process, please contact them directly at contact@deezer-business.com, clearly stating your account details and your termination request. The team will acknowledge your request and guide you through the next steps.

• Technical issues (platform not working, equipment problems, login issues): support@deezer-business.com

• Contract, termination, new equipment orders, or commercial queries: contact@deezer-business.com

• New business or partnership enquiries: visit business.deezer.com and fill in the contact form, the right team will come back to you.

To further personalize your musical experience, we offer the following additional services:

• Custom playlist — playlist created by our editorial teams based on a brief. Custom quote depending on duration and whether titles are renewed or not.
• Music schedule management — don't want to manage your music? We can handle it for you based on a brief tailored to your needs and those of your customers.
• Platform training — we offer training and webinars for your employees to learn how to master all the platform's features.
• Sound message — we offer custom production of sound messages. You can order them directly from the admin platform.
• Assisted box installation — we can arrange for technicians to install your various boxes on site.

If you are interested in any of these services, contact us at contact@deezer-business.com.