In this article:
\n\n\n Music is a daily habit. People listen to music while exercising, going to\n work, washing the dishes, and making barbecue with their friends. Music engages\n people every day. Deezer, with its premium catalog, personalized listening\n experience, and proven activation model, is already bundled into the plans\n of telecoms across Europe, Latin America, and beyond, generating value to\n their portfolios and increasing loyalty. The model works. In Brazil, hundreds\n of ISPs already benefit from this. Your ISP can be next.\n
\n\n Deezer works through a network of certified local distributors who handle\n the commercial, legal, and technical setup between ISPs and Deezer. There\n are currently three certified distributors operating in LatAm. Reach out\n to them and add Deezer to your portfolio.\n
\n\n Campsoft
\n π campsoft.com.br | βοΈ\n comercial@campsoft.com.br |\n βοΈ (11) 4020-2139
\n Markets: Brazil.\n
\n Cariap
\n π cariap.com.br | βοΈ\n jonas.pedrosa@cariap.com.br\n /\n gilberto.pedrosa@cariap.com.br\n | IG @cariap.com.br
\n βοΈ (11) 97121-0339 / (11) 97445-1971
\n Markets: Brazil.\n
\n Playhub
\n π playhub.net.br | βοΈ WhatsApp:\n (11) 95021-2536
\n Markets: Brazil, Colombia, Peru, and Ecuador.\n
\n For other markets, we're coming soon. Don't hesitate to reach out to our\n distributors and show them you are interested.\n
\n\n β Return to top\n
\n\n Not sure where to start? Our team can guide you. The distributor model is\n designed for ISPs looking to bundle Deezer access with their connectivity\n plans. But if you are a mobile operator, or you wish to make a promotional\n campaign using Deezer, reach listeners through audio advertising, or manage\n music across physical locations, then\n Deezer for Business has a solution\n for that, too. Fill in the contact\n form and tell us about your\n project. Our dedicated team will review it and connect you with the right\n people.\n
\n\n β Return to top\n
\n\n Full access to Deezer Premium β an ad-free listening experience with\n Deezer's complete catalog, offline listening, personalized recommendations,\n podcast discovery and many other features.\n
\n\n That depends on the integration model and your existing billing or ERP\n setup β but our certified distributors are built for speed. They've already\n done this with hundreds of ISPs in Brazil and know exactly how to plug\n into your systems. Once the commercial terms are agreed, technical set\n up typically moves quickly. Reach out to the distributor that covers\n your market and they'll give you a realistic timeline based on your setup.\n
\n\n No. Deezer handles the entire rights layer β negotiations, clearance,\n usage reporting, and compliance. You focus on your subscribers. We handle\n everything behind the music.\n
\n\n If you're in Brazil, Colombia, Peru, or\n Ecuador, our distributors already cover you. For other\n markets across Latin America and beyond, expansion is underway β reach\n out to our distributors directly and register your interest. You can\n also contact the Deezer for Business team via the\n contact form and we'll point\n you in the right direction.\n
\n\n Yes β through a different partnership model. If you want a fully branded\n music experience inside your own product, Deezer\n Music as a Service lets you build exactly that: your\n name, your UX, your identity, powered by Deezer's catalog and technology.\n Find out more at Deezer for Business.\n
\n\n No. These distributors are allowed to offer Deezer only for Internet\n Service Providers (ISP) with a fixed broadband internet license. If you\n want to add Deezer to your mobile operation, please contact us directly\n through this contact form.\n
\n\n No. These distributors are allowed to offer Deezer only as a bundle to\n your connectivity plans. If you want to add Deezer as a standalone, please\n contact us directly through this\n contact form.\n
\n\n β Return to top\n
","user_segment_ids":[]},{"id":36038604089885,"url":"https://deezerbusiness.zendesk.com/api/v2/help_center/en-us/articles/36038604089885.json","html_url":"https://support.deezer.business/hc/en-us/articles/36038604089885-Deezer-AI-Detection-FAQ-Integration-Fraud-Prevention","author_id":360919708058,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":36026010021533,"created_at":"2026-05-12T18:14:47Z","updated_at":"2026-05-21T16:44:07Z","name":"Deezer AI Detection FAQ: Integration & Fraud Prevention","title":"Deezer AI Detection FAQ: Integration & Fraud Prevention","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-21T16:43:36Z","user_segment_id":null,"permission_group_id":282189,"content_tag_ids":[],"label_names":[],"body":"This article covers the most frequently asked questions about Deezer AI Detection. Jump to the section most relevant to you.
In this article:
\n\n1. Overview β What it is & who it's for
Everything you need to know before your first conversation with our team.
Deezer AI Detection is the only streaming-native solution detecting and tagging AI-generated music at production scale. Built inside Deezer's live ingestion infrastructure β not a lab, not a pilot β it processes 150,000+ content deliveries every day, with a false-positive rate below 0.01%, backed by two patents filed in 2024 and award-winning research. It gives distributors, rights holders, collecting societies, and DSPs the intelligence to protect catalog integrity, defend royalty pools, reduce legal exposure, and stay ahead of incoming regulation.
This solution is built for B2B partners across the music and media world, including:
\nYes. Deezer AI Detection is already deployed and live across the full music industry stack β not as a pilot, but in production. Billboard and Rolling Stone rely on it to protect the integrity of their charts. The technology is licensed to distributors, rights holders, collecting societies, and media publishers who need the same production-grade detection Deezer built for its own operations.
Deezer AI Detection is a B2B service. Availability depends on partnership agreements, not user location. It's already deployed with organizations across the music industry stack, including Billboard and Rolling Stone for chart integrity. Discussions are active across markets. If your organization operates in the music or media space, licensing is likely possible wherever you are, subject to local legal and commercial conditions. Reach out through this form and we'll confirm what applies to your situation.
2. How the technology works
A closer look at the detection methodology, accuracy, and what sets it apart.
The system analyzes audio patterns directly β not metadata, not uploader declarations, not anything that can be falsified. Models trained on the leading generative AI tools like Suno, Udio, and Riffusion identify the artifacts these tools leave in audio signals β artifacts that are invisible to the human ear but consistent enough at scale to classify with confidence. Every classification comes with a probability score, enabling tiered decisions based on a confidence threshold rather than a binary pass/fail. And because the system is a classifier, not a black box, Deezer's research team can provide evidence of its reasoning on request.
The primary focus is fully AI-generated music β tracks produced by the leading generative tools, including Suno, Udio, and Riffusion. Beyond detection, the system identifies which tool generated the track. Hybrid detection, covering partially AI-generated tracks, is in active development, extending coverage to where the problem is heading, not just where it is today. As new generative tools emerge, the model is continuously retrained to keep pace.
The numbers speak for themselves. False-positive rate: below 0.01%, calibrated for the risk tolerance that production operations require. Scale: 92 million tracks analyzed since January 2024, with 150,000+ content deliveries processed every day, live in production. That's not a controlled environment. It's the real thing, running at full industry volume, every day.
Metadata can be falsified. Uploader declarations can lie. The Deezer AI Detection system bypasses both β analyzing audio patterns directly to identify the artifacts generative models leave in the signal. No surface-level shortcut. No reliance on what the submitter claims. What the audio is, not what it says it is.
Yes β two patents were filed in 2024, covering the core streaming-native detection methodology. Alongside the patents, the solution has received industry recognition for research accuracy and methodological innovation, with an active R&D program continuing to extend detection capabilities, including hybrid detection for partially AI-generated tracks.
3. Business applications & use cases
How partners put detection outputs to work β from royalty protection to editorial integrity.
Partners can use detection outputs to:
\nAt Deezer, AI-generated tracks now account for 39% of all content deliveries β and up to 85% of that is fraudulent. Not an edge case. A systemic reality already running through catalogs and royalty pools across the industry. These tracks don't announce themselves; they pass ingestion checks, reach catalogs, and claim royalties that belong to real creators. By identifying synthetic content before it enters the pipeline, partners can block or demonetize fraudulent submissions at the point where it matters most β protecting the royalty pool that human creators depend on.
No. The tool classifies and tags β what partners do with that information is their decision, based on their own policies. Many choose to exclude AI-generated tracks from algorithmic recommendations, demonetize fraudulent submissions, or apply transparency labels. Others build classification into their royalty reporting workflows. Creatively legitimate AI projects are not automatically penalized β the system flags origin, not artistic merit. Transparency is the outcome. What comes next is up to the operator.
4. Integration & getting started
How to connect the tool to your systems and take the first step.
Yes β and there are two routes. Connect via API for fully automated detection within your existing ingestion or delivery pipeline, or submit audio files in batches for on-demand analysis, with no full technical integration required. Both routes deliver the same detection accuracy, confidence scoring, and reporting output. Dashboards, audit trails, and reporting are included in both setups.
Partners provide audio files and basic catalog identifiers β enough to link results back to their catalog. Detection runs on the audio signal itself. No personal user data is required or processed.
Demos and proof-of-concept phases are set up case by case with the Deezer for Business team. The tool is already live in production β Billboard and Rolling Stone rely on it for chart integrity β so any evaluation starts from a position of proven, real-world performance. If you'd like to explore a pilot, reach out through this form and we'll discuss the right way to evaluate it together.
Reach out through the contact form with a few key details: your organization type (platform, distributor, collecting society, etc.); approximate catalog or upload volumes; and your primary goals β whether that's pre-ingestion filtering, royalty reporting, editorial integrity, or regulatory compliance. The team will respond with a tailored proposal covering testing phases, integration setup, and commercial terms.
5. For artists & creators
How detection affects content on the platform β and what to do if a track has been incorrectly tagged.
For artists and rights holders, every fraudulent track removed is revenue restored. When synthetic submissions stop diluting the royalty pool, the creators who actually made something earn more of what they're owed. For listeners, it's a transparency question: knowing whether what's playing was made by a person or a machine. AI-tagged tracks may be excluded from algorithmic recommendations on Deezer, but they remain available on the platform, discoverable through search and artist pages. Labels indicate origin. They're not a verdict on quality.
When music is uploaded to Deezer, AI detection runs automatically during the ingestion process β tagging is immediate. If a track is identified as AI-generated, it may be excluded from algorithmic recommendations, but it remains fully available on the platform: fans can still find it through direct search and artist pages. Royalty payments for detected AI-generated content are handled according to each platform's or distributor's policy β Deezer's detection provides the classification; distribution decisions are made by the operator. For the full picture of how AI detection and tagging works from an artist's perspective, see the article β Understanding AI Content Detection and Tagging on Deezer .
Yes. If an artist believes their track has been incorrectly tagged, the process starts with their distributor β who can escalate the case directly to the Deezer team for manual review. Deezer maintains a structured review and communication process, and distributors are the primary point of contact for appeals. For step-by-step guidance on the appeal process, see Understanding AI Content Detection and Tagging on Deezer . As a B2B partner, understanding this process is essential β your artists will ask about it.
Looking for a different Deezer for Business solution?
If you're looking for something beyond AI detection, Deezer for Business covers more ground. Grow your audience and revenues by distributing Deezer subscriptions or managing in-store music through Deezer for Professionals . Our team will point you toward the right solution β whether you want to sell Deezer offers, integrate music into your own product, or soundtrack your physical spaces. Just fill this form and tell us all about your project. Our team will review your idea and get back to you.
","user_segment_ids":[]},{"id":36037989776029,"url":"https://deezerbusiness.zendesk.com/api/v2/help_center/en-us/articles/36037989776029.json","html_url":"https://support.deezer.business/hc/en-us/articles/36037989776029-Deezer-for-Advertisers-FAQ-Formats-Targeting-Campaigns","author_id":360919708058,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":36025973758109,"created_at":"2026-05-12T17:37:02Z","updated_at":"2026-05-25T15:37:23Z","name":"Deezer for Advertisers FAQ: Formats, Targeting & Campaigns","title":"Deezer for Advertisers FAQ: Formats, Targeting & Campaigns","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-25T15:23:43Z","user_segment_id":null,"permission_group_id":282189,"content_tag_ids":[],"label_names":[],"body":"This article covers the most frequently asked questions about Deezer for Advertisers. Jump to the section most relevant to you.
In this article:
\n\n1. About Deezer for Advertisers
What it is, who it's for, and why it works.
Deezer for Advertisers is Deezer's full-service audio advertising solution β a premium, brand-safe platform that puts your brand in front of a logged-in, addressable audience at the moment music has their complete attention. From high-impact audio and video instream formats to bespoke brand activations co-created with Deezer's music and creative teams, it's where audio advertising performs best.
Deezer for Advertisers is built for brands and media buyers looking to reach a highly engaged, music-driven audience in a premium, brand-safe environment. We work across verticals: automotive, entertainment, FMCG, retail and e-commerce, telecoms and technology, financial services, food and beverage, fashion and lifestyle, luxury, and fitness and sports. From global campaigns to local activations β if your brand wants to reach an audience that's actually listening, let's talk.
Deezer for Advertisers gives your brand access to the most attentive audience in digital advertising β logged in, identified, and fully engaged in their listening session. Audio instream completion rates exceed 95% on mobile. Video instream closes at above 90% on desktop. And with first-party data targeting, you reach the right person at the right moment without relying on third-party cookies. Whether you run a high-impact format or a fully co-created brand activation, your brand doesn't just appear β it resonates.
2. Formats, content & solutions
From standard ad formats to fully bespoke brand activations β and everything in between.
Audio is at the core β non-skippable, and built for attention. On mobile: audio instream (with companion banner), video instream, native ads, and banners. On desktop: audio instream, video instream, masthead (static or video), and skin formats. Beyond standard formats, branded content activations and bespoke co-created experiences go further, turning your brand into part of the listening moment. And through the Deezer AdExchange, your campaign can extend programmatically across premium audio environments beyond Deezer's own platform.
Both. Beyond standard ad formats, you can co-create branded content activations that become part of what your audience actually does: branded and collaborative playlists that earn organic follows, editorial playlist sponsorships, Favourite Tracks sponsoring, gamified activations (music quizzes, interactive maps, and playlist generators), branded podcast creation and launch, and sponsored sessions that offer your audience an ad-free premium listening experience in your brand's name. These formats don't run beside the experience β they run inside it.
Yes. You can sponsor editorial playlists, Favourite Tracks, and podcasts that align with your brand's identity β by genre, mood, or listening moment. Our team will match the right editorial context to your audience and objectives.
Yes. Some of the most impactful work we do starts with a blank page and a brief. Branded content activations and bespoke co-created experiences β from gamified music quizzes to branded podcasts to sponsored sessions β are designed from scratch with Deezer's music, creative, and data teams. Bring us your challenge. We'll bring the ideas, the platform, and the team to make it happen.
Yes. Gift cards, digital vouchers, and subscription offers fall under Deezer for Partners , our solution for brands looking to distribute Deezer Premium as part of a loyalty program, promotional bundle, or employee benefit. If that's what you're looking for, we'll connect you with the right team. Just reach out through our contact form.
All creative requirements, file types, sizes, weights, and tracking standards are published in the Deezer Technical Specifications 2026. Download it and share it with your creative or ad ops team before production begins.
Audio spots must be delivered as MP3 files (max 512 MB), with a length between 6 and 60 seconds. VAST ad tags must be hosted over HTTPS. Each audio ad is paired with a companion banner β a 1024Γ1024 px JPG (max 200 KB), with a CTA recommended. Tracking is supported via redirection URL or click command for clicks and image pixels for impressions. For the full list of authorized tracking vendors, see the technical specifications.
Video spots must be MP4, MPEG, MOV, VAST3, or VAST4 (max 512 MB), with a maximum length of 30 seconds. Desktop formats run at 1920Γ1080 px; mobile formats at 1080Γ1920 px. VAST tags must be hosted over HTTPS. Sound must be ON, video ads on Deezer are designed for full-attention moments, not silent autoplay. For masthead video formats specifically, sound must be OFF by default (the video may loop). Full specs are available in the technical specifications document.
3. Targeting, reach & programmatic
How Deezer's first-party data advantage translates into campaign performance.
Every Deezer user is logged in β with no modelling, no inferred identity, and no cookie dependency. That means your campaign is built on actual, consented first-party data: age, gender, location, language, music genre affinity, and listening moments (commuting, exercising, relaxing, studying). As third-party cookies disappear and signal loss increases everywhere else, that's not a marginal advantage β it's the foundation your campaign needs.
Deezer's ad-supported tier, where advertising campaigns run, is currently confirmed across 12 markets: United States, Brazil, Germany, France, Canada, United Kingdom, UAE, Belgium, Ireland, Saudi Arabia, Turkey, and Ukraine. That said, Deezer's presence extends well beyond these markets β so if your priority region isn't on that list, it's worth a conversation. Your Deezer contact will confirm available formats and targeting options for your priority markets.
Yes, through the Deezer AdExchange. Officially launched in 2025 after two years of development, the Deezer AdExchange connects Deezer's own premium inventory with a curated selection of premium third-party audio environments. It integrates with leading SSPs and major DSPs, so you can activate campaigns through your existing agency or brand buying platforms. One entry point. One brand-safe standard.
4. Running a campaign
Process, reporting, timelines, and budgets β what to expect from brief to results.
Here's how a campaign usually flows:
\nFor media campaigns: impressions, clicks, CTR, completion rate, and viewability, with post-campaign attribution tracking streams, streamers, and collectors up to 14 days post-view. For branded content activations, we tailor success indicators to your campaign objectives, including stream counts, engagement, and participation metrics. Measurement goes beyond the impression β all the way to saved tracks and listener behaviour.
Timelines depend on your project's size and markets.
\nYour Deezer contact will confirm all details at the briefing stage.
We scale to your ambition. From focused single-market pilots to large multi-market activations. Minimum investments vary by format and market. For Label Marketing Services formats specifically, entry points start from β¬500 (Spotlight) and β¬1,000 (Homepage Highlight). Your Deezer contact will confirm what fits your objectives.
For technical delivery and live campaign operations, reach the Deezer Ad Ops team directly at adops@deezer.com. For new briefs, proposals, and partnership discussions, use the contact form and the Deezer for Advertisers team will come back to you.
5. Getting started
How to reach the right team, what happens next, and where to go for other Deezer solutions.
Fill out the contact form on our advertising page, share your brief and timeline, and the Deezer for Advertisers team will come back to you with a tailored proposal. Ready when you are.
Once you submit, your message goes directly to the Deezer for Advertisers team covering your region. One of our reps will review your brief, get in touch to sharpen your goals, and come back with initial ideas β from media formats to branded content activations β along with next steps and timelines.
Deezer for Advertisers is built for media, branded content, and co-created experiences β reaching listeners in a premium, brand-safe environment with measurable impact. If you're looking to distribute Deezer subscriptions, integrate Deezer's catalog into your own product, or manage music in your physical spaces, those fall under other Deezer for Business solutions. We'll point you in the right direction. Just reach out through our contact form.
Looking for a different Deezer for Business solution?
If you're after more than media and branded content, Deezer offers other partnership paths. You can distribute Deezer subscriptions or manage in-store music through Deezer for Professionals . Our team will point you toward the right solution β whether you want to sell Deezer offers, integrate music into your own product, or soundtrack your physical spaces. Just fill this form and tell us all about your project. Our team will review your idea and get back to you.
","user_segment_ids":[]},{"id":36026379321501,"url":"https://deezerbusiness.zendesk.com/api/v2/help_center/en-us/articles/36026379321501.json","html_url":"https://support.deezer.business/hc/en-us/articles/36026379321501-Music-as-a-Service-FAQ-Integration-White-Label","author_id":360919708058,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":36025987564317,"created_at":"2026-05-12T10:56:16Z","updated_at":"2026-05-21T16:41:31Z","name":"Music as a Service FAQ: Integration & White-Label","title":"Music as a Service FAQ: Integration & White-Label","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-21T16:40:51Z","user_segment_id":null,"permission_group_id":282189,"content_tag_ids":[],"label_names":[],"body":"This article covers the most frequently asked questions about Deezer Music as a Service. Jump to the section most relevant to you.
In this article:
\n\n1. About Music as a Service
What it is, how the white and grey-label models work, and who it's designed for.
Deezer Music as a Service gives platforms, device manufacturers, brands, and content ecosystems the infrastructure to build their own branded music experience. Powered by Deezer's licensed global catalog, white- and grey-label flexibility, integrated monetization tools, and 20 years of music experience, partners can launch scalable music services seamlessly within their own ecosystem. Your branding. Your UX. Your product, elevated.
With Deezer, you get a fully licensed catalog spanning 180+ markets, backed by 20 years as a global music streaming player. Because Deezer works directly with major and independent labels globally, partners benefit from proven licensing frameworks and economics designed for scalable music products. Smart recommendations and editorial intelligence built from genuine audience behaviour help you keep users engaged and coming back. And when you're ready to generate revenue directly from your music experience, the monetization tools are already built in.
A white-label solution lets you launch a fully branded music experience β your name, your look, your identity β powered entirely by Deezer's technology and catalog behind the scenes. Your users never see Deezer. They see you.
\nA grey-label solution gives you something more nuanced and, in the right markets, more powerful. You get meaningful customization and branding flexibility, while Deezer's name and reputation remain part of the experience. In markets where Deezer carries strong brand recognition and audience trust, that's not a compromise. It's a shortcut to credibility. Your users get a music experience that feels premium and familiar from day one, backed by a name they already associate with quality streaming.
\nBoth models sit at the heart of Deezer Music as a Service, built for platforms, device makers, and brands that want to own their music experience without building it from scratch.
\nWhat you get either way:
\nThe bottom line: you bring the brand vision. We help you decide how much of ours makes it stronger.
It's designed for companies that want to own a branded music experience β without the cost, complexity, or timeline of building one from scratch. Typical partners include connected device manufacturers; entertainment and streaming platforms; media and digital publishers; gaming and interactive entertainment companies; lifestyle and fitness apps; and brands β from IP owners, cultural institutions, and sports franchises to artists building music experiences for their own audiences.
2. What you can build
Integration scope, modularity, customization options, and local content.
You get access to Deezer's fully licensed global catalog, smart recommendations, discovery features, and monetization tools β embedded natively within your product. Integrate a modular music feature or launch a fully branded streaming experience across your ecosystem.
Not at all. Music as a Service is built for different levels of integration depth. Deploy a turnkey white or grey-label streaming app, ready in weeks. Embed specific components like catalog, recommendations, and streaming within an existing product without a full rebuild. Or build a deeply bespoke, ground-up experience using our tech. You start with what your product needs and scale from there.
Fully. The music layer adapts to your brand's look, feel, and UX patterns. Interface design, user flows, and product architecture are all configurable to fit your product. Deezer's editorial team works with you to build music programming tailored to your audience. It's a bespoke service shaped around your product, not a generic template.
Absolutely. Deezer pairs a global catalog with rich local music curation across every major market, spotlighting local artists, genres, and playlists that resonate with your users wherever they are. Your music experience can feel genuinely local, wherever it deploys.
3. Technical integration & licensing
How it connects to your systems, who handles rights, who owns the data, and what support looks like.
SDKs and APIs connect your product directly to the Deezer platform. Your tech teams work alongside our experts to define the right integration model β whether that's a turnkey app, a modular component, or embedded integration β while handling authentication and ensuring a seamless music experience across every touchpoint.
No. Deezer manages the entire rights layer end-to-end. Negotiations, clearance, usage reporting, and compliance. You focus on building the best product experience. We handle everything behind it.
You do. Your brand stays in charge of customer accounts, data, and subscriptions. Deezer provides the music, the streaming technology, and the catalog infrastructure. You own the relationship.
Dedicated technical support, detailed documentation, and expert guidance from onboarding through to production deployment and beyond. Our editorial, music, and marketing teams are there alongside you too, helping you build programming that resonates with your users and drives lasting engagement.
4. Business outcomes
What partners achieve β from engagement and revenue to real-world examples.
Building your own music experience drives engagement, daily return, and deeper user connection across your product. It strengthens brand identity, sharpens differentiation, and can unlock new recurring revenue streams β through subscription or ad-supported models built directly into your platform.
Yes β and this is one of the things that sets Music as a Service apart. A fully integrated ad-tech stack and subscription monetization model are built into the infrastructure from the start. You don't need a separate build to generate revenue from your music product. It's ready to activate when you are.
Partners see higher engagement, lower churn, and sharper product differentiation. RTL+ leveraged Deezer's solutions to offer music to their subscribers while driving sustained growth in listening and measurable churn reduction among active users. For partners leveraging built-in monetization tools β such as Sonos β the music product also becomes a direct revenue stream, not just a retention driver.
Yes. Sonos uses Deezer's Music as a Service technology to power a native music experience built directly into their connected audio devices β a first-party service that lives inside the hardware, not a redirect to another app. RTL+, Germany's leading entertainment platform, deployed our grey-label model to integrate music into their all-in-one entertainment app (also including video streaming, podcasts, audiobooks, and digital magazines), driving year-round engagement and stronger retention across their subscriber base.
Deezer for Partners is about distributing Deezer's existing service β bundling subscriptions, selling access, and co-marketing to your customers who will use the Deezer app. Music as a Service goes further: you build your own music product on Deezer's infrastructure, within your ecosystem. Music doesn't get added to your service. It becomes part of it β under your brand, inside your product, with your UX and your data.
5. Availability & getting started
Where the service is available, how long it takes to launch, and how to take the first step.
Deezer Music as a Service can deploy across most markets, with all licensing handled by Deezer end-to-end. Your contact will confirm which regions, products, and user segments are covered for your specific project and integration model.
It depends on your integration model. A turnkey white or grey-label app can deploy in weeks, while a deeper custom bespoke experience takes longer. Your Deezer contact will work through planning, development, testing, and launch with your team to hit the right go-live rhythm.
Head to this form and tell us about your project and business goals. Our team will review your idea, assess the fit, and propose the best integration model and next steps.
When you submit your form, it goes directly to the Deezer Music as a Service team for your region. They'll review your brief, assess how MaaS fits your product goals and infrastructure, and come back to you with integration model options, timelines, and next steps.
Looking for a different Deezer for Business solution?
If embedding a full music service isn't quite what you're after, Deezer offers other partnership paths. You can distribute Deezer subscriptions or manage in-store music through Deezer for Professionals . Our team will point you toward the right solution β whether you want to sell Deezer offers, integrate music into your own product, or soundtrack your physical spaces. Just fill this form and tell us all about your project. Our team will review your idea and get back to you.
","user_segment_ids":[]},{"id":34832546995357,"url":"https://deezerbusiness.zendesk.com/api/v2/help_center/en-us/articles/34832546995357.json","html_url":"https://support.deezer.business/hc/en-us/articles/34832546995357-Existing-Customers-FAQ-Platform-Operations-Support","author_id":360919708058,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":18205602893341,"created_at":"2026-03-23T13:51:44Z","updated_at":"2026-08-25T16:22:28Z","name":"Existing Customers FAQ: Platform, Operations & Support","title":"Existing Customers FAQ: Platform, Operations & Support","source_locale":"fr","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-25T16:22:01Z","user_segment_id":null,"permission_group_id":282189,"content_tag_ids":[],"label_names":[],"body":"Already using Deezer for Professionals? This article covers platform management, daily operations, equipment, and how to get support. Jump to the section most relevant to you.
In this article:
\n\n1. Platform access & account management
Logging in, resetting credentials, and managing user access.
Simply go to admin.deezer-business.com and enter your username and password.
Go to admin.deezer-business.com and click on \"Forgot password.\" Just provide your email address to receive a new password creation link.
Yes. You can invite as many users as you want to your account and set different permission levels for each user. When you subscribe, we assist you in setting up the desired organization. Simply provide us with the email addresses of the people involved.
No limits. You can create as many logins as you need for HQ teams, regional managers, local store teams, or external partners β each with the right role and level of access.
You should receive automatic emails from noreply@deezer-business.com to create your credentials, either for a new registration or for forgotten passwords. If this is not the case, after checking your spam folder, please contact your IT department. The blockage is likely due to your company's firewalls. You need to authorize the domain deezer-business.com to send you emails.
2. Managing your locations & programming
Scheduling, real-time control, multi-location management, and platform structure.
You can schedule music and messages up to a year ahead, while still keeping the freedom to update or override them anytime.
Yes. You can override your scheduled programming at any time, switch playlists, trigger an audio message, or adjust volume levels β all from your admin platform. What you won't be doing is picking individual tracks on demand, as you would with a consumer streaming service. Deezer for Professionals is a scheduling and broadcast platform: your music programs run from pre-built playlists and schedules, with flexibility to adjust them instantly.
Our admin platform makes it easy. You can control every zone and venue from one dashboard. Set permissions, assign users, and define global or local playlists, depending on how your business runs.
Absolutely. You can recreate your own hierarchy, from groups and regions down to stores and zones, so the platform mirrors your organization and permissions perfectly.
3. Equipment & connectivity
Preparing for offline use, troubleshooting your device, and ordering new equipment.
Just make sure each device connects to the internet regularly to:
\nThis is valid only for the Box. After that, your device can continue broadcasting smoothly, even if the connection becomes unstable or temporarily unavailable.
First, check that your audio player is turned on. You should see a light on one side.
\nHere is what to do if you encounter any of the following cases:
\nIf you want to order new equipment (app or box), please contact our sales team at contact@deezer-for-professionals.com.
4. Support & additional services
How to reach the support team and what extra services are available.
If you need further help, visit the Deezer for Professionals Help Center for setup guides, subscription info, and rights details. If you didn't find an answer to your question and if your query is a technical issue with the platform, login problems, equipment, scheduling, or anything not working as expected, reach the Deezer for Professionals support team directly at contact@deezer-for-professionals.com. Make sure to include your account details, a description of the issue, any error messages you're seeing, and the steps to reproduce it, so the team can get to work straight away.
\nIn case your query is not technical, you can email the support team directly from there; just include a brief description of your question or issue, and they'll get back to you soon.
Termination requests are handled by the Deezer for Professionals commercial team, separate from general support. To initiate the process, please contact them directly at contact@deezer-for-professionals.com, clearly stating your account details and your termination request. The team will acknowledge your request and guide you through the next steps.
To further personalize your musical experience, we offer the following additional services:
\nIf you are interested in any of these services, contact us via this form - HERE
Looking for a different Deezer for Business solution?
Deezer for Business brings together several solutions designed for different business needs. Here's where to go depending on what you're looking for:
This article covers the most frequently asked questions about distributing Deezer as part of your customer offer. Jump to the section most relevant to you.
In this article:
\n\n1. About Deezer for Partners
What it is, who it's designed for, and what sets Deezer apart as a distribution partner.
Deezer for Partners is Deezer's proven distribution solution, built to help businesses across every sector turn music into a commercial lever. Whether you're looking to grow revenue, reduce churn, or give your customers a reason to stay, Deezer for Partners gives you a fully licensed, premium music experience to offer your users. 170+ full partner integrations across 67 markets. 15+ years of active distribution deals.
Any business looking to add a high-value music benefit to their customer proposition. Deezer for Partners has been activated across telcos and ISPs, retailers and e-commerce, banks and financial services, utilities, device manufacturers, gyms, SVOD platforms, media groups, and loyalty programs. If your customers listen to music β and they do β there's a model that fits your business.
Plenty of platforms can give you music. Here's what sets Deezer apart:
\n2. Offers & commercial objectives
Which plans you can offer, which distribution model fits your business, and what commercial goals a partnership can drive.
Depending on your market, you can distribute the Deezer plan that best fits your audience, from individuals to entire households:
\nThe right plan depends on your customer base and commercial strategy, and you can also offer several of them. Want to explore which fits best? Let's find the right setup together.
Deezer for Partners provides four offer types, designed to adapt to your commercial structure and go-to-market strategy β not the other way around:
\nNot sure which offer suits your business best? Let's work it out together.
A Deezer for Partners integration is built around your goals. Depending on where you need to move the needle, a partnership can help you:
\n3. How it works
The typical partnership journey, what it takes technically, and how long it takes to go live.
Most projects follow these steps, though the details adapt to your model:
\nThe effort depends on the integration you choose. Lighter setups require minimal technical involvement, while deeper API or SDK-based integrations will require closer involvement from your technical team. Either way, Deezer provides full documentation and dedicated support throughout. Beyond the technical build, typical success factors include user journeys adapted to your sales model, CRM integration, and marketing support β all areas your Deezer contact will help you plan from the start.
It depends on the model and scope. Some partners go live within 2 weeks from the start of development. More complex integrations may take longer, depending on platform, billing setup, and internal processes. Your Deezer contact will help define a realistic, step-by-step plan from day one.
4. Operations & global reach
Where partnerships can be activated, who owns the customer relationship, and how licensing is handled.
Deezer is already available across 180+ markets and wherever your business operates, we can build something together. Distribution partnerships have already been deployed in 67 markets to date, across telcos, retailers, banks, utilities, and media groups. Distribution models can also be deployed across multiple markets simultaneously. Exact availability, commercial conditions, and local content strategies are discussed with your Deezer contact, and informed by 15+ years of on-the-ground market experience.
This depends on the distribution model:
\nYour Deezer contact will clarify the setup that fits your model.
No. Deezer manages all music licensing with rights holders β you don't need direct label relationships to offer a Deezer-powered music experience. That means simpler operations, lower legal exposure, and a faster path to market.
5. Results & getting started
What active partners report, what ongoing support looks like, and how to take the first step.
Results depend on your sector, markets, and chosen model, but here's what active partners report:
\nMuch more than just a product hand-off. Your partnership comes with:
\nStart by sharing a brief via the contact form β your business objectives, target markets, and the type of partnership you have in mind. The Deezer team will review your needs and come back with recommendations and next steps.
Looking for a different Deezer for Business solution?
Looking for something different? Deezer for Business covers more ground than distribution. Power your brand with a white or grey-label music experience, reach audiences through premium audio and video advertising, or bring centrally managed music to your physical spaces. Tell us about your project via the contact form and the right team will be in touch.
","user_segment_ids":[]},{"id":34554233711133,"url":"https://deezerbusiness.zendesk.com/api/v2/help_center/en-us/articles/34554233711133.json","html_url":"https://support.deezer.business/hc/en-us/articles/34554233711133-New-Customers-FAQ-Plans-Setup-Getting-Started","author_id":360919708058,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":18115495027869,"created_at":"2026-03-11T11:12:29Z","updated_at":"2026-08-25T16:18:37Z","name":"New Customers FAQ: Plans, Setup & Getting Started","title":"New Customers FAQ: Plans, Setup & Getting Started","source_locale":"fr","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-25T16:17:07Z","user_segment_id":null,"permission_group_id":282189,"content_tag_ids":[],"label_names":[],"body":"New to Deezer for Professionals? This article answers the most common questions about the solution, plans, and how to get started. Jump to the section most relevant to you.
In this article:
\n\n1. About Deezer for Professionals
What it is, why it exists, and whether it's right for your space.
Deezer for Professionals is a centralized music management and broadcasting platform built for commercial spaces: shops, restaurants, hotels, gyms, offices, and more. It lets you legally broadcast fully licensed music, manage multiple locations or zones from one place, and integrate your own announcements or promotions directly into the music flow.
Personal Deezer offers (like Premium, Duo, or Family) are only for private use. Playing them in a public or commercial space breaks our terms and can lead to penalties from rights holders. Deezer for Professionals is the legal alternative, built to cover the professional use of music.
Deezer for Professionals helps you build the right sound atmosphere for customers and teams while keeping your music 100% compliant. You'll get centralized control, multi-zone management, ready-made business playlists, and AI tools to tailor your sound identity for every moment. You can even add your own messages or promos to strengthen your brand, boost engagement, and simplify daily operations across one or many locations. Here are some numbers:
\nYou'll need a professional solution if you:
\nIf you're not sure, check our Music Rights section or reach out to the Deezer for Professionals team for personalized advice.
2. Plans, pricing & setup
Availability, subscription options, zone logic, and compatible devices.
Deezer for Professionals is available in many markets around the world. Offers, pricing, and local legal conditions vary, so the best way to confirm availability is to contact the sales team for details in your country. Please use this form.
A zone is a distinct area with its own soundtrack, like a terrace, bar, or lobby.
\nWe offer two main options:
\nFor large or multi-zone networks, custom pricing is available. Availability and pricing can vary by country.
You can use:
\nBoth give you the same licensed music catalog and scheduling features.
3. Music content & features
What's in the catalog, how it's localized, and what you can customize.
You get access to Deezer's fully licensed professional catalog. Over 45,000+ tracks, cleared for public and commercial broadcasting and updated monthly with new releases. Pick from 120+ editorial playlists curated across genres, atmospheres, and occasions, generate AI-powered playlists by mood or business type, and upload your own music or audio spots alongside (as long as you own the rights).
\nPodcasts, Radio Stations, and Audiobooks are not available.
Yes. Deezer pairs a global catalog with rich local music curation across every major market, spotlighting local artists, genres, and playlists that resonate with your customers wherever they are. Wherever your locations are, your sound can feel like it belongs there.
Yes. The platform is fully multilingual, so each user can work in their preferred language: French, English, Spanish, Italian, German, or Chinese.
Yes. Upload and schedule your own audio messages, promotions, or jingles directly into your programming β woven naturally into the music flow, not jarring interruptions. A fully branded sound atmosphere, from the first note to the last message.
Yes. If you want to go further, Deezer for Professionals offers a range of additional services: custom playlist commissioning built to your brand's identity and commercial calendar, musical planning design, monthly updates and event management, professional audio spot production, on-site box installation support, and platform training for your teams. Pricing on request β speak with our sales team.
4. Compliance, connectivity & scale
Music rights, offline resilience, integrations, and network expansion options.
Your Deezer for Professionals plan covers the rights to publicly broadcast and reproduce tracks from our professionally licensed catalog. You'll still need to handle public performance rights directly with your local collecting society (SACEM, GEMA, PRS, or equivalent), depending on your country's regulations.
Yes. Once your device has synced with the platform and cached the necessary content, it can keep the music playing even if the internet goes down β so your venue stays in tune, with no awkward silence during short connection drops. This works with the box only and in cases of emergency, not as a standard feature.
No worries. Deezer for Professionals keeps the music flowing. Content can buffer or store locally for a while, so playback continues smoothly even when your connection wavers, if you have the box.
\nNote: This is not a standard feature β you can't be always operating in offline mode.
Yes. API integration is available, with full technical documentation for connecting the platform with your existing workflows, POS software, or operational systems. Speak with our team to explore integration options for your setup.
Yes. The platform includes a partner resell option: you can offer Deezer for Professionals to your own franchisees or retail partners, at a price you set. It's an additional revenue stream built directly into the solution, and a way to ensure brand-consistent sound across your entire network, including third-party-operated locations.
5. Getting started
How to sign up, what happens next, and where to find the team.
Head to the Deezer for Professionals website, pick the offer that matches your number of zones and setup, and follow the sign-up flow filling this form. For complex or multi-country networks, you can request a custom quote or connect with our sales team for tailored advice.
The right starting point is business.deezer.com, where you can explore all available solutions and find what fits your project. When you're ready, fill in the contact form and tell us about your business; the right team will review it and come back to you. Prefer email? You can also reach the Deezer for Professionals team directly at contact@deezer-for-professionals.com.
Once you reach out, your message goes straight to our Deezer for Professionals team for your country. They'll review your setup, venues, zones, and sector and then come back to you with the best plan (App or Box), pricing details, and next steps to get your service up and running.
Deezer for Professionals runs separately from our consumer offers, so the standard Premium free trial doesn't apply. However, pilots and demos are available on request, especially for new networks or larger deployments. Just speak with our sales team to discuss evaluation options and find a setup that fits your needs.
Looking for a different Deezer for Business solution?
Deezer for Business brings together several solutions designed for different business needs. Here's where to go depending on what you're looking for:
How do I subscribe to a Deezer Business plan?
If you want to subscribe to a Deezer Business plan, please provide us with your company's details and information on how you would like to use this sound system solution https://business.deezer.com/deezer-for-professionals/
You can also contact us directly by filling this form - HERE - with a full description of your needs.
We will review your request internally to find the best solution for your business and then send you a tailored quote.
Does my subscription cover multiple zones?
A zone corresponds to the space where the music is broadcast: either a site, a room, a store, or an area within an establishment. Each site where you want sound to be broadcast must include at least one zone = 1 subscription.
If you want to broadcast different music programs in a single establishment, for example, at a hotel where you want to play different playlists at the pool and reception, you will need multiple zones and subscriptions.
Similarly, to broadcast music at the same time at different physical addresses (e.g., multiple stores), you will need a corresponding number of zones.
If, however, you want to broadcast the same music in multiple areas at the same address (e.g., a hotel), and therefore using the same sound system, you will only need one subscription.
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How do I determine the number of zones I need?
Answer the following questions:
When you subscribe to a plan, our teams will help you determine the number of subscriptions and zones required to meet your needs.
Can multiple people use my account?
Yes. You can invite as many users as you want to the account and set different permission levels for each user. When you subscribe, we will help you set up your desired structure.
Can I try a demo?
Of course! To try out Deezer Business, drop us an email at contact@deezer-for-professionals.com and provide your contact details and availability. You can also check out the \"I am already a customer\" section where you will find video tutorials for the platform and descriptions of the different features.
","user_segment_ids":[]},{"id":19288976653469,"url":"https://deezerbusiness.zendesk.com/api/v2/help_center/en-us/articles/19288976653469.json","html_url":"https://support.deezer.business/hc/en-us/articles/19288976653469-Music-Catalog-Playlists-Available-Content","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":2,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":18115495027869,"created_at":"2024-06-03T12:14:32Z","updated_at":"2026-05-21T15:00:42Z","name":"Music Catalog, Playlists & Available Content","title":"Music Catalog, Playlists & Available Content","source_locale":"fr","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-21T15:00:42Z","user_segment_id":null,"permission_group_id":282189,"content_tag_ids":[],"label_names":[],"body":"If you need a specific playlist, we offer a custom playlist service, created from your brief, just for you.
Jump to section:
\n\n\n To choose the playlists you want to broadcast, go to\n Sound Ambiance.\n
\n\n In My playlists or My music, you will find\n three sections:\n
\n\n In Sound ambiance > My campaigns: you\n will\n find the audio message campaigns you have created. For example:\n store opening or store closing.\n
\n\n Click the + to create an audio message campaign (file, repetition,\n etc.)\n
\n\n You can, at any time, add an audio file to your space, or\n order a message using a brief.\n
\n\n At the bottom of the Sound ambiance page, you can browse\n the\n catalog of tracks using a filter search.\n
\n\n In Discover, browse all Categories (business\n type, Moods, music genre) and click on them to see\n associated playlists.\n
\n\n \n
\nΒ
\n\n To manually create a playlist, go to your Dashboard and click on\n Create my music playlist, or go to\n Sound ambiance > My playlists, and click\n on the + icon.\n
\n\n Choose a title, a description, and the color that will be associated with\n your\n playlist. If you do not want to use suggestions to create your playlist,\n click\n on Skip this step, then Finish. You will then have an empty\n playlist that you can fill from the catalog on your right.\n
\n\n Click on Filter, and search by title, artist, or tags. You\n can\n add as many tracks as you want.\n For example: If I want to add a specific track by Taylor Swift, I can search for the title \"Cruel Summer\" and then add the track to the playlist by clicking the + icon.\n
\n\n In Edit playlist, you can change the name, description,\n or color\n of the playlist. Once your playlist is finished, you can find it in\n Sound ambiance then My playlists. You can\n search\n for your playlists by their title.\n
\n\n
\n \n
\n From your Dashboard, you have the option to create a playlist\n automatically.\n
\n\n Click on Create my music playlist, choose a title, a description,\n and a color that will be associated with this playlist.\n
\nThen set different criteria for your playlist:
\n\n You can keep this playlist as it is, add more tracks from the catalog by\n searching\n with criteria like title, artists, or tags, or remove tracks that don't suit\n you. Find this playlist in Sound ambiance >\n My playlists.\n
\n\n
\n \n
\n
\n Β \n
As a business, why do I have to pay fees to broadcast music legally?
Broadcasting music in a business is not subject to the same rules as listening to music in a private setting. Broadcasting music to an audience for professional and commercial purposes therefore requires a special license from SACEM.
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Do I have to pay Sacem as a client?
Yes, as a business, you must pay performance rights, specifically public broadcasting rights. This license is obtained through SACEM, who also handle remuneration of SPRE.
β Click on this link to see conditions
Each payment schedule is specific to each client, so we cannot handle this part for you. However, Deezer Business covers the royalties for tracks in the catalog, as well as the copyrights (the right to play music in a specific medium, in this case, the Deezer Business App or Box).
Β
Deezer Business vs Streaming: What are the advantages?
Streaming is a broadcasting method that allows for the instant playback of audio streams (including pausing or skipping a song). Music streaming platforms are intended for personal and private use. Using your personal Deezer Premium or Family account (streaming) or any other streaming platform for professional purposes is not permitted by law and may result in a fine.
We have therefore created a solution tailored to professional use, suitable for all industries and structures: program your music from playlists.
Deezer Business offers features to meet your needs legally: continuous music playback if the network goes down, advance music scheduling, and broadcasting in multiple zones.
Dans cet article :
\n\nA schedule consists of playlists programmed at specific times. As a reminder, you can only create your schedule after adding playlists to your Favorites or creating your own playlists - Manage my music content.
Go to Schedule, and Create a new schedule.
Click on Music then choose a name (e.g., default schedule) and select Start from an empty schedule. If you have already created a schedule, you can use it as a template for your new schedule by clicking on \"Copy a schedule\".
After saving, drag the playlists of your choice onto your schedule. There are three sections where you can search for your playlists:
Tip: Add playlists to your favorites before creating a schedule.
Once your schedule is complete, click on Save the week. This schedule will be applied to all days, weeks, and months of the year. You can edit it at any time by clicking on Change my typical week at the top right.
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To broadcast your schedule on your devices, you have two options:
Next:
Be careful, forcing the schedule can clog your bandwidth. Downloading at night can help prevent this.
","user_segment_ids":[]},{"id":18523436694429,"url":"https://deezerbusiness.zendesk.com/api/v2/help_center/en-us/articles/18523436694429.json","html_url":"https://support.deezer.business/hc/en-us/articles/18523436694429-How-to-Create-Manage-Sound-Messages","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":4,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":18205602893341,"created_at":"2024-04-29T15:04:02Z","updated_at":"2026-06-03T17:50:14Z","name":"How to Create & Manage Sound Messages","title":"How to Create & Manage Sound Messages","source_locale":"fr","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-03T17:50:13Z","user_segment_id":null,"permission_group_id":282189,"content_tag_ids":[],"label_names":[],"body":"Jump to section:
\n\nYou can order or upload sound messages to the platform for your customers or employees. These sound messages can be incorporated into your music program.
For example: if your pool closes at 20:00, you can order a sound message from Deezer or upload your own sound message to announce the closing of your pool at 20:00.
How do I upload a sound message?
Go to Sound ambiance > My sound messages, then Add to catalog β this can be anything from music, to a message, or a jingle, in MP3 format.
Make sure to correctly name the file so it is easy to find in the catalog.
As a reminder, the catalog is accessible at the bottom of the Sound ambiance page or from the playlist editing section.
How do I order a sound message?
If you don't have a Sound Message/announcement yet, you can order one directly from the platform by clicking on Order a Sound Message (from the Dashboard or My sound messages). Our teams will produce the message for you based on your brief (text, voice type, background music, etc.).
This service is an add-on feature.
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There are two options for scheduling your Sound Messages:
For example: You can choose that, between 18:00 and 20:00, the same sound message will be broadcast every 30 minutes (i.e., 4 times)
To create a campaign:
Once created, you will find your campaign in My sound messages > My campaigns.
How do I incorporate a campaign into a schedule?
A sound message schedule is broadcast alongside your music program.
As a reminder, a campaign is broadcast at the end of a track, while announcements are broadcast at the specific time chosen.
To find your schedule, go to My Schedules: it will be marked with a different icon from your music schedules.
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Β
The event function allows you to create a short-term (temporary) schedule for a particular occasion.
For example: in the week leading up to Christmas, you might want to change the usual music programming to Christmas songs
Another example: you might want to run a promotional message for just one week, say for Black Friday
The event function allows you to create a temporary schedule without changing your current programming.
Go to section:
\n\nOn the Dashboard, in the section Broadcasting now, you can see an overview of all your devices (both box and app).
A color dot indicates the connection status of the device:
You can also see the current track playing as well as the associated schedule for the device.
To see more details about a device, click on it. You will be able to access the current program, history, and other information such as the latest connections.
At the bottom of the dashboard, you can check how many of your devices are currently connected.
To get an overview of all your devices in list form, click on My Fleet, below Dashboard, from the dropdown menu. You can search your devices by reference number, organization, type (app or box), or tag.
Tags can help identify whether it's an app or a box, or where this device is located (e.g., Store app Valence).
Two admin levels can be assigned:
Admin level: general access, an overview of all devices.
\nFor example: the headquarters of a retail brand has admin access and therefore an overview of all franchised stores. They can see in real-time which sites are connected and the associated music program.
\n\n For example: every manager of a franchised store will have sub-organization access. This means they will see only their own devices (box or app) and not those of other franchised stores.\n
\nAt each level, it is possible to add as many users as desired. Users are the people who have access to the Deezer Business admin platform, either at the admin level or at the sub-organization level.
Lock a schedule
Admins have the ability to set up a music schedule for a sub-organization. The sub-organization will then see a \"locked\" schedule in its plan. They can choose to change the schedule, but they will not be able to edit it.
To find out more, check out the video below:
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